Maintenance Survey
Resident Testimonials
The ODU rent team does an awesome job. My roommates and I have been tenants at one of their properties for over a year and we love the house. Their team does a terrific job. We once had a problem with our shower and Jesse came and helped us out in no time. He's the best. They're all great people and I would recommend to anyone. 10/10
Monarch Ultimate
21:06 04 May 23
I couldn’t be more pleased with this rental company and their staff. Not only are they extremely friendly and professional but they are always prompt when dealing with all maintenance issues and/or complaints, questions or concerns. I have recommended many family and friends to odurent and will continue to recommend as everybody I’ve come across has had nothing but positive feedback in reference to this rental company. They are by far the best when it comes to top quality beautiful properties, affordable rents, and the most caring and professional staff. I will continue to rent through this company for as long as I can.
Bridgette Ward
02:59 01 Jul 21
ODU rent is a professional rental company that makes renting with them feel like home. The house and employees are great. Great living home and company!!
LEILA ELAHI
21:47 16 Jan 18
I have no complaints since living at my current residence. The maintenance team is efficient , timely, and responsive. Every time I submit a work request they arrive either the day of or the next day. No complaints!
Chinyere Osborne
23:19 08 Dec 21
So glad to have had a nice place to live so close to campus. Close to all the fun and plenty of food near by. The office staff was nice and friendly. Always helped with all my questions.
Taylor Wells
15:27 28 Mar 22
I couldn't have asked for a better set up for my first apartment. Moving away from home and living on my own has scary and I wasn't sure what to do. I was excited to live off campus this year and ODUrent made everything simple and easy. This experience helped me find my independence away from my parents and I'm excited to stay for another year while I finish school!
Alana Briggs
14:15 06 Apr 22
I can’t say ODURent is 5 stars, as a student sometimes you get great service it just depends who you get, but I got Nathan today for a tour and he was 10/10 the best person we’ve worked with yet! Communicated with us very well, explained the walkthroughs of the location, I can say in the past we’ve had awkward experiences where people wouldn’t even really talk. However, Nathan did a great job! Made everything easier for us!
Austin Bratton
20:57 06 Apr 22
very nice and helpful. Had a great experience.
Tyree Hodo
02:55 01 Jul 21
This company has done a great job. The house is older so some TLC was expected and issues are sometimes unavoidable, but the staff at ODUrent has done a great job of handling the maintenance issues I've experienced quickly anytime I've reached out. Also, the rent is reasonably affordable even through the crazy rise in the market since COVID too which makes life much less stressful financially. I definitely recommend renting with ODUrent.
Jeannette Perrazzo
19:36 21 Mar 22
I am a current resident and so far, so good. The maintenance team is efficient and timely. Just today I had an issue with my toilet and within a couple hours Mike came by with the solution and fixed it. Super helpful and professional.
Nicholas Maurer
21:54 11 Oct 22
Mike and Joe from odurent came within the first 15 minutes of my order and resolved our toilet issues that were raising our water bill rapidly! Great work
Ray Pleasants
20:35 13 Oct 22
Just making my rounds of reviews, I stopped in before the holidays. The staff was very friendly and helpful, and also answered all of my questions. I appreciate the kindness, and look forward to renting with you guys in the future.
Angelina Leflore
19:37 26 Dec 22
I’ve had wonderful experience living at ODU Rent! The ODU Rent team is amazing! Everyone is so helpful anytime I have a question or concern they are always ready and willing to help find a solution. Your hard work doesn’t go unnoticed!
Kenisha Hardy
15:14 06 Jan 23
10/10 would recommend. Super convenient and great properties. We had a problem with our drain once and Joe came within an hour of us submitting the request and fixed it in no time. Awesome guy
PARKER BRANDT
19:46 18 Jan 23
I had an amazing team lead by Ms. Vonda twice. They made my experience easy going and took care of all my needs with amazing hands... Will always remember this experience being I thrive for and with customer service.
Jay S
14:07 21 Jun 23
Move in was super easy and the office people are really cool and helpful. Had one issue at move in and they fixed it fast!
Max Lawrence
15:37 30 Sep 21
Justin came to repair a few things within our home and his service was absolutely stunning. He respectfully introduced himself and was very kind throughout the whole repair process. He made us comfortable and completed his tasks in a. Timely manner. I’ve lived with odu rent for the past year and he has to be one of the best maintenance men !
Laila Azzouzi
15:24 25 May 23
Joe from Maintenance has saved me twice after hours. Look, no storages maintenance team and staff in general has ever impressed me like this. He got me out of not one but two situations in a week where somehow my keys managed to find their way into nightmare scenarios. Thank you so much for your help
David Miles
05:16 15 Jun 23
Lamar fixed our ceiling fan super quickly. His service was very friendly and efficient. 10/10 recommend Lamar if you need anything done
Thalia MORISI
15:59 28 Jul 23
Lamar, was great. He came at an appropriate time and helped with my door code. He also assisted me in putting in a work order for a new fridge. 5/5 service. Thank you Lamar!!
MonJer Toe
13:33 03 Aug 23
I met Mrs. Vonda and wow! She was very personable and easy to talk to. I asked if she could help me (as I'm older in age) and she did so without hesitation and a huge smile. I would say she is one of a kind! I hope she is here to stay. Her customer service is top notch and rare.
Sevin Powers
00:33 20 Apr 23
Odu Rent has a tremendous Team and work very efficiently. I’d like to Thank Sarah & Lexi specifically for helping me through my renting process and making sure I was all set to move forward .
Jalen Camper
15:37 28 Jul 23
I moved in and the property was not up to date. Ms.Vonda came in and got everything taken care of very quick and even left me some stuff to make everything smell nice. She made my first day here better than what it started out to be.
JAS CURTIS
20:27 11 Aug 23
Lamar from maintenance is amazing! He listens to what you say and checks it out. He always follows up and asks if there is anything else he can do. After he did an amazing job fixing and painting the bedroom/bathroom, I asked for a new door sticker because it was white washed a little and he brought me a new one! Thanks so much, Lamar! You're the best.
Lindsay Cook
18:07 07 Sep 23
Mr. Jimmie Scott was very kind & attentive, he fixed our ac as requested and checked extra things I had concerns for. He ordered dryer parts for us and checked all our filters while he was here. Thank you!
ShayButtaTV
14:51 11 Sep 23
Jimmie with the maintenance department was great! He responded to our request very quickly, and was super helpful fixing the issue at our house. No one enjoys having to put in an order but he made it the best it could be.
Lucas Corvin
16:24 17 Nov 23
I had the pleasure of having Mr. Jimmie Scott fixing my leak in my house when the residents water heater broke that lived above us. I called the emergency hotline and he came as soon as possible around 12-1 at night . Great and hardworking. Thank you Jimmie!
Mya Hunter
16:20 13 Dec 23
Had a burnt out lightbulb in my room and submitted a request to maintenance and never heard anything but they said it had been fixed. One of the maintenance men, Lamar was working on my neighbors house today and went out of his way to get me a new lightbulb and install it as well, took time out of his day while he was busy. Really appreciated it, great customer service
Adonis
15:30 20 Oct 23
The maintenance team is so great ! Always comes right away when we put in a maintenance request! Mr. Jimmie Scott always gets the job done along with his team ! Great work always !
Arie Berry
19:59 25 Sep 23
Great staff! They answered our questions promptly, and they are very easy to talk to, makes renting a pleasure. Very happy with the services provided by ODUrent. Very proactive.
Andrea Brock
20:38 23 Sep 20
I love ODUrent, this is my 2nd year living in one of their properties.. they always respond to emails quickly, the staff is extremely nice (shoutout to my girl Monica). What I love about ODUrent is that their properties are very affordable and they help you find roommates if you're by yourself. Maintenance is always on time. Smoke detector inspections are regular to keep everybody safe. It's just great, I never want to leave.
Jordyn Taylor
02:56 02 Jan 18
The mills is a great living enviorment. They offer a rustic loft feel in all of the rooms. In addition they have matenace staff available to rectify any known or unknown issues you may come across. I recommend it to any college student or young adult looking for a living space they can make their own.
Bri Bobbie
16:06 05 Oct 17
I lived at 1007 38th street and loved it! The layout in all of the properties are great and I highly recommend renting with ODUrent.
Jake Maines
00:18 05 Apr 18
Odurent is great! The staff is super friendly and reasonable, especially when compared to other landlords in Norfolk. They have the nicest properties in their respective areas by far and their maintenance team responds to workorders extremely fast!
Alexander Fretz
13:53 05 Apr 18
ODUrent was able to fix my complaints. Their property 'the mills' is their prized property and for good reason. It's a great spot to stay close to campus. They keep the area safe with a fenced in parking lot, security cameras in the public halls, bolt locks on all the steel doors and concrete walls. I called it a fortress when I lived there. One of the safest places in walking distance from ODU. I've lived there for 2 years and ODUrent has been doing a great job renovating the building, and they're continuing to improve the location. My only gripe with the company is it is mandatory for them to take roughly 200$ from your deposit no matter how clean and perfect of a tennant you are. They use this money to repaint and call multiple cleaning services to clean your room before it is rented out to new renters. Makes sense I guess. Wasn't a big deal, and overall I've had a positive experience with odurent compared to other rental companies or individuals in the area. They're a top notch professional company. Would recommend.
Paul W
16:49 26 Jun 18
Great team to rent from. This is my first year renting from them and I have enjoyed my place. In the future I would love for them to have individual apartments 1 bed or studios only for people who do not want roommates. Thanks ODU Rent.
Tiffany Freeman
13:48 10 Jan 19
great comapny to rent from reputable and honest landlords
Daniel Plawski
21:23 12 Feb 19
Can't say enough about how much I appreciate these people! Highly recommend them. I am so impressed about how kind they are and were concerned more about returning my brother's personal items to me after his passing than they were about the business aspect of running the storage facility and a late bill. If you have any storage or rental needs in the Norfolk area--look them up! So kind, so helpful, and genuine. Thanks you so much!
Nate Manning
22:34 12 Apr 19
I was super nervous to call because I've never done anything like this before but I got blessed to have Kaitlyn answer the phone and she was such a sweetheart. She answered all my questions lightning fast, and made the overall experience of applying for my first apartment as simple and painless as possible. + she's super funny so someone please get this gurl a raise! I'm beggin' ya!
The Floppypinksalmon
20:17 11 Jun 19
I really enjoyed the staff! It’s a college town so I didn’t expect the nicest place, but any issues I had were fixed immediately! Aleita is AMAZING. I got orders to be stationed in another state and she helped me get out of my lease in a timely manner. She was always there to help and was pleasant every step of the way. Thanks Aleita! I really appreciate you.
Alexis Womack
14:10 06 Mar 20
ODU rent has great consistent service. They put you first and are quick to resolve problems to better your living experience. Highly recommend!
Mike T
19:48 17 Apr 20
Very reliable and quick to fix any issues, great to rent from!
MICHAEL TURKSON
14:21 28 Apr 20
The Office staff and the maintenance team were very helpful with helping me to resolve some issues that I was having in my apartment. The Mill is by far one of the coolest places to live off campus! My only issue was that the parking spots are limited but I never had an issue finding parking in front of the building. Odurent has made my first experience living on my own the best!
Amanda Wilson
14:34 02 Jul 20
This property was not only beautiful to rent with but the staff are excellent!!! Anyone who’s requesting good management service as well attentiveness with a property this is the place you should come to... the maintenance team are urgent and responsive
menah beasley
03:05 07 Nov 20
Went to their office in person because I live close. I had found a dead cockroach in my apartment and freaked out, I hadn't seen any other signs but was still very worried. They saw me immediately and I explained to them, and they said they would send a person to spray just in case to and to make me feel more assured. The person came the next day and I feel so much better. Felt like this was handled fast and to high standards. Good management.
Alexandra Skye
12:41 02 Jul 21
ODUrent is absolutely amazing!! I love my apartment. The process was very smooth and the staff is very kind! Very awesome renting experience. Highly recommended!!
Yvette Wilson
17:41 21 Dec 20
Shay is very helpful and definitely worked with me to help me understand everything! She does her job very well and does everything she possibly can to find an answer or make sure problems are solved and taken care of! I couldn’t be more appreciative! Despite me being upset about bills and my roommate situation she still was polite and respectful and always professional!
Johnae' Wilson
21:07 02 Jun 21
Excellent customer service and their Maintenance Team are Rock Stars. Thank you for the prompt response as always. I have been with this place for 4 years. Thanks
Khadija Laassouli
15:17 05 Mar 21
ODUrent is nothing short of amazing. The staff is very welcoming and provided awesome customer service. Would definitely recommend!
RHONDA COLE
02:01 01 Apr 21
This company has help me out a lot . Great employees always willing to help . I’ve been at my apartment for almost 2 years and I haven’t had no problems with the company. whenever I have a maintenance problem though they be real busy they still make time to come out and fix my problems they always help help me with any questions I have. I would recommend and rent from time anytime .
871 Block
19:06 11 Mar 21
The mills is an amazing property to house with. Their customer service team is extremely nice & helpful. Maintenance comes immediately if you have any issues. I would definitely recommend this place to anyone looking for loft style apartments!
Rican Baby
17:37 25 Feb 21
Vernon came out to repair our A/C. Was very nice, he fixed the repair fast and the office was great at letting me know what was going on.
Hadley D
18:14 26 Oct 20
The maintenance department has always been quick when coming to repair things in my apartment. Very happy with ODUrent. The people in the office have always been helpful when I call in about work orders.
Jared Jared
13:36 21 Dec 20
I am extremely happy with ODU rent! I love my apartment! The staff has AMAZING customer service and the maintenance team is OUTSTANDING! I receive timely responses and quick service when needed. I appreciate the time and care from everyone on the ODU RENT TEAM!
DARRELLA WILSON
18:41 30 Nov 20
We had a shower issue that was fixed right away. talking with the office they helped us fix it quickly. Maintenance was nice
D Eley
17:16 30 Nov 20
Only 4 stars because everyone else in maintenance who has came by sucks but wayde miller was very nice and knowledgeable. He explained everything to us and even offered to clean up! Which nobody else did after dirtying up our entire home. Will definitely be requesting him in the future. Very good customer service.
aliyah jackson
20:04 10 Aug 23
ODU rent has a great selection of houses easily available for many college students being right on campus. Their team is very friendly and makes sure your living is met to the best expectations possible!
Tony Perez
23:45 30 Jun 20
Rent is very affordable for my place and gives a great sense of Home. Repair people are efficient and very relational. Overall I would say for those living on their own for the first time, ODU Rent is a great realtor to start with!
Jarius Hillman
18:27 29 Jun 20
My roommates and I had a serious mold problem. Maintenance came out the next morning, as soon as they could. The guy was able to clean all the infected areas, and give us a dehumidifier to insure the problem wouldn’t happen again. I was very happy that maintenance took care of it as quickly as they did!
Courtney Relyea
00:06 08 Feb 22
So far we have had numerous issues with our rental but each time we have reported them odu rent has sent someone within a few days. The workers are always very nice and respectful in the house.
GEORGE ZAISER
21:25 06 Nov 20
ODUrent isn't great but isn't bad. In the two years of renting with them, we've had some problems with rodents, appliances, and unpermitted people parking in our lot. While we had to deal with a lot, it got better. Price and location are the redeeming qualities of the rental.
Noah Howrilla
19:45 06 Jun 22
They are timely and pretty helpful with their maintenance, but sometimes ignore certain requests and you have to contact them again or more directly. Also, you do get problems fairly often so there's that. But they fix it without question so, can't complain too much.
Leah Onosato
18:18 08 Feb 22
Current resident, im honestly not very impressed by odu rent at all. However the maintenance staff has been beyond helpful specifically Mike who has fixed multiple things in my apartment with a great and friendly attitude.
A C
19:22 27 Oct 22
I’m surprised I’m even leaving 3 stars, in the beginning was very excited to be renting with them seemed very smooth and I was in a rush to find housing since I go to school out there, they found roommates for me and they seemed nice. Pictures and everything they post is FALSE ADVERTISING!! We all moved in, cleaning was not done prior to when we moved in, and so many problems with the place already. Rooms are TINY, overpriced rent! Utilities overpriced as well. There was mold all over the place, COCKROACHES, so many issues. Maintenance would come periodically but they barely did anything. Finally found someone to sub lease so I could leave and speaking with the leasing office was such a Hassle. Worst experience ever and don’t rent with them ! Go with anyone else but ODU RENT
VALLERIE CARLSON
17:39 19 Aug 21
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